It also is useless if you've connected your printer using the Windows settings app because the HP software then is unable to communicate with the printer for some reason, even though you can print to the printer just fine.

Connect to the printer through a share from another computer.

Connect the printer to the computer using a Cat 5 cable.

It's missing two other valid connection options

Connect the printer to the network router.

Connect the printer to the computer using a USB cable.

There are only three options for adding the printer using the HP software: The reason I had to do it this way is because the HP software, when adding the printer, does not give me the option to add the printer using a share from another computer, which is how I had connected to it in the first place. Gone are the days of laptops being a novelty for only the elite. From processing performance and battery life to the clarity and quality of the screen, we know choosing the best laptop can be overwhelming. If the printer is added using the Windows settings app, the HP software is useless. At, we consider all the details, so you don’t have to. Once the printer was added using the HP software, the HP software gave me all the control options, including 'Scan to computer'. Create an account on the HP Community to personalize your profile and ask a question. Add the printer using the HP software, rather than the Windows 'Add printer' feature.Plug the printer into the router, rather than one of the computers, using a Cat 5 cable.Remove the printer from both computers, using the Windows Settings app.Use the HP Smart app, the Windows Fax and. I ended up solving this by doing the following: 444K views 1 year ago HP Printers and Windows Learn three ways to scan a document or photo from your HP printer to your Windows 10, 11 computer.

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